For the purposes of the applicable data protection laws (the UK General Data Protection Regulation (GDPR), together with any implementing legislation, in particular, the Data Protection Act 2018), the person responsible for your personal information is Karl Maguire.
This Policy applies to information obtained by us through your use of our website (stepintime-chimneyservices.com), and other means as set out below, and as part of our general interactions with you during your appointment booking and certification process.
We collect and use your Personal Information as necessary to perform our services for you, and for our legitimate business interests, including to:
We will only hold your Personal Information on our systems for the period necessary to fulfil the purposes outlined in this Policy, or until you request that the information be deleted in accordance with your right of erasure (see "Your rights" section below). Even if we delete your Personal Information, we reserve the right to maintain a copy for legal, tax or regulatory purposes; but in such event, we will do so only as long as necessary to fulfil those legal, tax or regulatory purposes.
We will only disclose Personal Information to third parties when:
Our website uses ‘cookies’. Cookies are small text files that can be used by websites to make a user's experience more efficient. Cookies are uniquely assigned to your computer and can only be read by a web server in the domain that issued the cookie to your computer.
The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your consent.
We will place the following cookies:
We may place the following cookies with your consent:
We are not currently using the following cookies:
If you want to check or change what types of cookies you accept, this can usually be done within your browser settings. If you do not want to receive cookies, please decline the cookies in the cookie pop-up banner that appears when you first use the Website. This will not disable necessary cookies.
Data security & integrity
We are committed to taking reasonable and appropriate steps to protect our systems and the Personal Information that we hold from misuse, loss, or unauthorised access. Our Website is securely hosted. If you suspect any misuse or loss or unauthorised access to your personal information, please let us know immediately.
However, while we do our best to protect your Personal Information, we cannot guarantee the security of all data which is transmitted to the Website via the internet or similar connection.
Under the data protection law, you have various rights in relation to your Personal Information, including:
Please note that these rights are subject to certain limitations set forth in applicable law.
You are not required to pay any charge for exercising your rights. To exercise these rights, please contact us at firstname.lastname@example.org or 07376 35 24 37.
We will seek to deal with your request without undue delay, and in any event in accordance with the requirements of applicable laws. Please note that we may keep a record of your communications to help us resolve any issues you raise.
If you believe that we have not complied with this Policy or your data protection rights, you can make a complaint to us. Please contact us at email@example.com or 07376 35 24 37. You also have the right to file a complaint with the UK Information Commissioner’s Office. However, we hope that you'll attempt to resolve the complaint with us first.
The ICO’s address is:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
Third party advertising
We do not operate any advertising on third party websites after you have visited our Website.
Links to third party websites
Change to this Policy
We will occasionally update this Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to be informed of how we are protecting your Personal Information.
We welcome your comments regarding this Policy. Please contact us at firstname.lastname@example.org or via the telephone 07376 35 24 37.
Your chimney will be brush-swept in accordance with the national standard.
The following disclaimer applies. This is also documented on the post-sweep certificate.
We use necessary cookies which help make our website usable. We'd also like to use analytical cookies to understand how visitors interact with us, for which we need your consent. Information is collected and reported anonymously. Please let us know if this is OK with you.